Cannot set email prefix

[dbossa]

No matter what I set my email prefix to (in the system configuration page), my emails come in looking like this:

[#1] Re: Problem with Outlook (as an example)

The email prefix here is [#1] and no matter what I set it to it remains the same. Any ideas?

[pedroa]

There is another prefix that is set in the users preferences.
Depends on what notification you are doing.

Pedro A.

[dbossa]

I went into the user preferences. I put a check next to Email Assignees, Email Task Contacts, and Email Project Contacts. I also entered "Help Desk" in the box called "Task Log Email Subject". I also tried both options under Task Notification Method. The end result is always the same. The email prefix ends up being a number such as [#17] or [#6].

Where, specifically, is the email prefix supposed to be entered?

[pedroa]

System Admin. System Config. Email prefix

classes/libmail.class.php does the favor of injecting it on every email the system issues.

Pedro A.

[dbossa]

Hi Pedroa,

That is the first place I went to in order to set the email prefix. I set it as "Help Desk" (without the "" ""). It still comes in with a prefix of [#17].

[pedroa]

Sorry but I can't replicate your problem here.

Pedro A.

[dbossa]

I've just realized that if the subject line contains this:

[#27]

it's because it's ticket #27. However, it seems to be impossible to add anything else to the subject line like Helpdesk or whatever other word. Strange that yours works perfectly....